Exchange Policy

We value your trust and strive to provide you with products of the highest quality. In the unlikely event that you receive a product with a manufacturing defect, we are happy to assist you with an exchange as per the policy outlined below.

Eligibility for Exchange:

1. Manufacturing Defects Only:

  • This exchange policy applies strictly to products that have manufacturing defects such as material issues and stitching defects.
  • The policy does not cover exchanges due to incorrect sizing, wrong color selection, or any issues related to personal preferences.

2. Time Frame:

  • The request for exchange must be initiated within 7 days from the date the product was delivered to you, as per the delivery confirmation.

How to Request an Exchange:

1. Submit a Request:

  • To request an exchange, please contact our customer service team at support@croczilla.in .
  • Provide the following details :
  1. Order ID
  2. Description and images of the defect

    2. Inspection and Approval:

    • Upon receiving your request, our quality assurance team will review the submitted details and may request additional information or images.
    • Once the defect is confirmed, you will receive a confirmation email with further instructions.

    Return and Exchange Process:

    1. Returning the Product:

    • Pack the product securely, including all original tags, labels, and accessories.
    • Ship the product back to us using the address provided in the confirmation email.

    2. Inspection Upon Return:

    • Once we receive the product, our quality assurance team will inspect it to ensure it meets the criteria for exchange.

    3. Exchange Confirmation:

    • If the defect is validated, we will process the exchange and ship a replacement product to you at no additional cost.
    • In the event that the product is no longer available, you may opt for a product of equal value or a refund.

    Conditions and Exclusions:

    • Products returned without prior approval or beyond the 7-day window will not be eligible for an exchange.
    • Products showing signs of misuse, intentional damage, or alterations will be disqualified from the exchange process.
    • Exchanges are subject to stock availability.
    • Products bought during a sale, giveaway and offers will not be exchanged or refunded.

    Contact Us:

    If you have any questions about our return and refund policy, please reach out to us at: Email: support@croczilla.in

    We appreciate your understanding and encourage you to review your order carefully before checkout. If you have any questions, reach out to our support team at support@croczilla.in before placing your order.

    Thank you for choosing Croczilla —where every piece is made just for you!